Privacy Policy

We're not collectors - we actually use this stuff to make your experience better:

• Running the Gym: Processing memberships, scheduling classes, booking personal training sessions, and keeping track of who's in the building for safety reasons.
• Personalized Training: Your health and fitness info helps our coaches create programs that actually work for YOU, not some cookie-cutter BS.
• Communication: Sending you class schedules, membership updates, payment reminders, and occasional news about what's happening at the gym. No spam, just real updates.
• Improving Services: Looking at attendance patterns and feedback to figure out what's working and what needs tweaking.
• Legal Stuff: Sometimes we gotta keep records for liability reasons or if there's a legal requirement. Just covering our bases.

Security's no joke. Here's what we do to keep your info locked down:

• Encryption: Your sensitive data is encrypted both when it's stored and when it's being transmitted. Think of it like a vault.
• Limited Access: Only staff who actually need your info to do their job can access it. We're not passing it around like gossip.
• Secure Systems: We use industry-standard security measures, firewalls, and regular updates to keep hackers out.
• Third-Party Vetting: Any service providers we work with (payment processors, scheduling software, etc.) have to meet strict security standards.
• Regular Audits: We regularly review our security practices to make sure we're staying ahead of threats.

That said, nothing's 100% foolproof. If there's ever a breach, we'll let you know ASAP and tell you exactly what happened.

We're not in the business of selling your data. Period. But there are a few situations where we might share it:

• Service Providers: Payment processors, scheduling platforms, email services - the tools we use to run the gym. They're contractually obligated to keep your info safe.
• Legal Requirements: If we're legally required to hand over information (court order, subpoena, etc.), we'll comply. But we'll fight it if it seems unreasonable.
• Emergency Situations: If there's a medical emergency or safety issue, we'll share relevant info with first responders or medical personnel.
• Business Transfers: If Pyrethorn Realm ever gets sold or merged with another company, your info would transfer with the business. We'd make sure the new owners follow the same privacy standards.

We'll never sell your email to spammers or share your workout data with random companies. That's a promise.

Your data, your rules. Here's what you can do:

• Access Your Info: Wanna see what we've got on file? Just ask. We'll send you a copy within a reasonable timeframe.
• Correct Mistakes: If something's wrong or outdated, let us know and we'll fix it.
• Delete Your Data: If you leave the gym and want us to wipe your records, we'll do it. Some stuff we might have to keep for legal reasons, but we'll delete what we can.
• Opt Out of Marketing: Don't wanna hear from us unless it's essential? No problem. You can unsubscribe from marketing emails anytime.
• Withdraw Consent: If you gave us permission to use your info in a specific way and you change your mind, just tell us.

To exercise any of these rights, shoot us an email at info@pyrethornrealm.info or call us at (604) 555-7239.

Our website uses cookies - not the edible kind, unfortunately. Here's what they do:

• Essential Cookies: These keep the site working properly. Without them, you can't log in or book classes online.
• Analytics Cookies: Help us understand how people use the site so we can make it better. We use tools like Google Analytics.
• Preference Cookies: Remember your settings so you don't have to re-enter everything every time.

You can control cookies through your browser settings. Just know that disabling them might make some parts of the site harder to use.

We don't keep your info forever. Here's our general approach:

• Active Members: We keep your data as long as you're a member and actively using the gym.
• Former Members: After you leave, we'll hold onto basic records for about 7 years for tax and legal purposes. After that, it gets deleted.
• Health Data: Medical and fitness info gets kept according to Canadian health privacy laws - usually around 7 years after your last visit.
• Marketing Data: If you're on our email list but not a member, we'll keep your contact info until you unsubscribe.

If you want us to delete stuff earlier, just ask. We'll do what we can within legal limits.

Our programs are designed for adults, but we do offer some youth training sessions. If you're under 18, we need a parent or guardian to handle the membership and sign the waivers. We take extra care with minors' information and always get parental consent before collecting any data.

Parents can request to see, correct, or delete their kid's information at any time.

We're based in British Columbia, Canada, so we follow PIPEDA (Personal Information Protection and Electronic Documents Act) and BC's Personal Information Protection Act. These laws give you solid rights when it comes to your personal data.

If you think we've mishandled your information or violated your privacy rights, you can file a complaint with the Office of the Privacy Commissioner of Canada. But honestly, just talk to us first. We'll make it right.

Things change. Laws get updated, we add new services, technology evolves. When we need to update this privacy policy, we'll post the new version here and update the "Last Updated" date at the top.

If there's a major change that affects how we use your data, we'll send you an email or post a notice at the gym so you're not caught off guard.

Got questions about this policy or how we handle your data? Don't be shy. Reach out:

We'll get back to you within a couple business days. Promise.